Frequently Asked Questions
Everything you need to know about Nappy Garde.
How long does delivery take?
We typically embrace a 2-3 business day delivery window within Colombo. For outstation deliveries, please allow 3-5 business days.
What is your return policy?
We accept returns for unopened and unused packs within 7 days of purchase. Please contact our support team on WhatsApp to initiate a return.
Do you offer cash on delivery?
Yes! We offer Cash on Delivery (COD) for all orders island-wide, so you can pay with confidence when your order arrives.
Are your diapers hypoallergenic?
Absolutely. Our Nappy Garde diapers are tested to be safe for sensitive skin, free from harsh chemicals, and designed for maximum comfort.
How do I choose the right size?
Our sizing is based on weight. If your baby is nearing the top of a weight range, we recommend sizing up for better comfort and absorbency.
Can I change my order after placing it?
If you need to make changes, please message us on WhatsApp immediately with your Order ID. We'll do our best to help before the order is dispatched.